Hsbc digital secure key activation not working. HSBC Expat

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Secure Key

hsbc digital secure key activation not working

Instead you'll be asked to enter a 6-digit code from your Secure Key. Should you need access to your accounts and do not have your Secure Key with you, you can still log on but the service will be limited. Each security code is only accepted for a short period of time, so even if the code is discovered it is not possible to use it later to fraudulently access your accounts. Press the 8 button for 2 second. Once you get your new smartphone, you can then activate the Digital Security Device. Every Security Device is unique and cannot be duplicated. If your old phone is lost, stolen, or broken, please call the Contact Center and we can assist in switching over your Digital Security Device.

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Secure Key

hsbc digital secure key activation not working

We will first ask you to complete an offline form with details of what you would like your new memorable question and answer, password and security questions to be. If you replace your smartphone and still have the old one working and in your possession, you can switch your Digital Security Device from your old smartphone to your new one. This setting is usually found in your browserÂ’s privacy or security settings. At the touch of a button, your Security Device generates a dynamic, time-sensitive Security Code. To do this, start logging on to Online Banking and enter your Username.

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HSBC Security Device

hsbc digital secure key activation not working

Devices like these are commonly being used for secure transactions all round the world. Your Security Device has several tamper proof features. We will confirm your identity by asking a series of security questions and will activate your new security details. Hold the green button on the lower-right corner on your Secure Key for 2 seconds. This message means that the device's battery is running low, and that you will require a replacement device. If you do not have an Internet Banking user code or parole, in order to get one.

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Security Device

hsbc digital secure key activation not working

You can then log on using the new details. This means that a user can only have one Security Device to access their account and only one Security Device can be linked to an Internet Banking account at all time. Please note that you do not need cellular service or internet access to generate a security code. A warning will be displayed on the screen indicating the number of incorrect entries for each successive attempt failed. The battery power is running very low.

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Digital Secure Key

hsbc digital secure key activation not working

Your Security Device is a simple and convenient way to ensure greater protection for you and your financial information. Submerge your Security Device in water. You can update your security details, including your password, by visiting My profile. Keep your Security Device in a safe and secure place, where it is unlikely to be lost or taken by others. Enter this into your Secure Key and press the yellow button. Press the green button on the lower-right corner for once to create a one-time password. Re-activate your Secure Key by reconnecting from the smartphone on which you want to activate it.

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Secure Key

hsbc digital secure key activation not working

The advantage of Secure Key Mobile: The generation of single-use codes works without network or data consumption. Please note that internet usage on a 3G or 4G connection will be subject to your phone provider's usual charges and usage allowances. Online fraudsters can not steal something you physically have. It uses advanced technology to give you a unique passcode every time you log on. The Secure Key is now temporarily locked. Personalise your Security Device as you would a key, or other security object. As only you have the Security Device, only you know the Security Code, and only you can access your account.

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HSBC Secure Key: Frequently Asked Questions

hsbc digital secure key activation not working

If the problem persists, please call our Call Centre 24-hour online banking hotline for assistance. The battery power is running low. Expose your Security Device to extreme temperatures. You should avoid using sequential or repeated numbers such as 1234 or 1111. You should ensure that you are entering the code exactly as it appears on screen. All customers will receive their initial Security Device free of charge. Have You Received Your Secure Key? If you don't have time to activate your Security Device right now, you can still log on without it, but you will not be able to conduct certain transactions.

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HSBC Expat

hsbc digital secure key activation not working

Before you sell your mobile phone, you must first deactivate your Digital Secure Key, which you can do via the app settings menu. Keep your Security Device dry and safe from large temperature fluctuations. We recommend that you also reset the old phone to factory settings. To use the Digital Secure Key you do not need a mobile signal, so in this instance roaming could be turned off. You will then be prompted to input the code. The Secure Key generates a temporary code which you then use to access mobile and online banking. You should ensure that you are entering the reset code exactly as it appears.

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Digital Secure Key

hsbc digital secure key activation not working

It is roughly half the size of a credit card and looks a bit like a calculator. Two activation codes are required in order to activate your Digital Secure Key. Press the green button lightly and quickly - do not hold it down. This will help prevent others from accessing your financial information. You Secure Key can also generate codes to validate individual transactions and other online banking functions, making them more secure. For security reasons, Personal Internet Banking was designed to only have one log on session at a time. Can I use Digipass Enterprises to log into my personal accounts? Protection for transactions All online banking transactions such as fund transfers to non-designated accounts need to be authenticated by a device held only by you.

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Secure Key Troubleshooting Guide

hsbc digital secure key activation not working

You will then need to call our call centre and have it re-activated. The device will be damaged if exposed to abnormal conditions. If you upgrade your mobile phone while you still have your original phone, simply begin the activation of your replacement Digital Secure Key on your new device and it will automatically deactivate the old Digital Secure Key. This message will remain on the screen of the Secure Key until the lock out has expired, then the Key will automatically power off. How to reset my memorable answer or password? Leaving your device in areas with abnormally high or low temperatures car trunk, clothes dryer, sun, etc.

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