Hsbc activate replacement secure key. Digital Secure Key

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Activate HSBC Secure Key

hsbc activate replacement secure key

In this case you will not be allowed to log in internet banking if you do not have your Secure Key with you. We can then arrange to send you a new activation code and you can activate the Digital Security Device on your new smartphone. It is a good idea that you install updates for your software as soon as they become available. You will then be prompted to input the reset code. If you have lost or not received your Physical Secure Key, please contact us on the Online Banking Helpdesk and we'll send a replacement within approximately five working days. Can you arrange for another new Security Device to be delivered to a temporary address overseas? Please note that you do not need cellular service or internet access to generate a security code.

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Security Device

hsbc activate replacement secure key

Step 8 Avoid online fraud and con tricks If it's too good to be true, it probably is. Enter this into your Secure Key and press the yellow button. You will first need to activate your device. You can also ask us to extend the activation period for your Secure Key, so that you can continue to access online banking with your previous log on details until you receive your replacement Secure Key. This message will remain on the screen of the Secure Key until the lock out has expired, then the Key will automatically power off. You will then be prompted to input the code You should ensure that you are entering the reset code exactly as it appears on screen.

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HSBC Secure Key: Frequently Asked Questions

hsbc activate replacement secure key

You wouldn't give this information away to a stranger in the street but if you use social networking sites, such as Facebook, Twitter or MySpace, you could be oversharing personal data. Press the green button on the lower-right corner for once to create a one-time password. What's the name of the first school you went to? There is only minimal power left. You may also want to switch to online statements. The new Security Device is battery-powered with a lifespan between three to five years. You may want to install them as they become available.

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Activate HSBC Secure Key

hsbc activate replacement secure key

Step 7 Understand how criminals use the internet Criminals are in it for the money. To avoid disruption of service, please ensure that you activate your new Security Device as soon as you receive it. We recommend that you also reset the old phone to factory settings. It is a good idea that you install an up-to-date web browser. Press the green button lightly and quickly - do not hold it down. It locks down the link between your computer and the bank.

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HSBC Security Device

hsbc activate replacement secure key

We will first ask you to complete an offline form with details of what you would like your new memorable question and answer, password and security questions to be. Leaving your device in areas with abnormally high or low temperatures eg. To generate a new Security Code, simply press the light-grey button of the Security Device again. The device will turn off automatically in 30 seconds if no actions are taken. Please ensure that your mailing address in our records are up-to-date. To continue using Internet Banking, you will need to unlock it.

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HSBC Secure Key: Frequently Asked Questions

hsbc activate replacement secure key

To maintain security, only one Secure Key can be activated and linked to each customer. It gives free advice in plain English about internet safety. To work properly, anti-virus software has to download updates regularly over the internet. With this added security feature, you can enjoy greater peace of mind knowing that your online transactions have been further authorised only by you. No hardware or software installations will be required in using the new Security Device. Step 10 Protect your mobile phone Your mobile phone may contain personal information. It works with the security software you already have to make online banking safer.

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Secure Key Troubleshooting Guide

hsbc activate replacement secure key

It makes sense to use a modern web browser. Step 5 Don't share private information online Double-check privacy settings on social networking sites. Fraudsters use many methods such as searching in dustbins to obtain these documents. As a Security Code is single-use code to be used for one transaction only, you will need to obtain a new code for each Logon or when you execute certain transactions online. Step 3 Update your browser Modern browser software adds protection against fake websites.

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Digital Secure Key

hsbc activate replacement secure key

With this added security feature, you can enjoy greater peace of mind knowing that the online transactions have been further authorised by you only. There is no risk associated with exposing the Serial Number. Visit for more information Step 2 Install anti-virus software Anti-virus software protects you, your privacy and your money. Before you sell your mobile phone, you must first deactivate your Digital Secure Key, which you can do via the app settings menu. Out-of-date anti-virus software will have flaws.


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Lost your details?

hsbc activate replacement secure key

The Security Code is a randomly generated number, and the algorithm formulas are protected with high security standards. A starting point on protecting yourself online is to use the software we refer to from this site. You will be asked to generate a security code from your old phone and enter it into your new phone for activation. You may want to think carefully about the information you put into your profiles on sites like this. For existing customers, the new Security Device will be delivered to your mailing address for your convenience.

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