I was told to come at 5pm and that it was a walk-in. The agent tried to sell me expensive glasses and I was not made aware of cheaper alternatives until I started to leave, was not made aware of the wait, was not called when they arrived was told my they called and my phone was busy, no message and I guess my call waiting wasn't working that day. Once I picked them up and tried them on, I knew immediately they were wrong, I couldn't see. You should never try to bargain when it comes to your eye care. The place left a bad taste in my house along with the attitudes of the associates at this store location. I called Care Credit from the store because the clerk would not and Care Credit gave her a 1800 number to Provider Service to walk her through how to process.Next
She would not call the number instead she said she would talk to her supervisor in the morning. I assumed he knew what he was talking about he did not. Put my pair of glasses on this morning and a hinge snapped off. I asked, she just shrugged her shoulders. From resorts to hike-in spots. They more or less told me they could do nothing but replace the lenses and that would cost me another 57 dollars because the lenses only have a 60 day warranty. I just noticed mine are doing the same thing.Next
The most unhelpful and worst customer service we have ever had to deal with. Ordered progressive lenses And received bifocals which I can't wear. When I arrived I was immediately greeted. The wait time to get my glasses does not seem to be too long either. I am retired from my last position as Chief Operating Officer at a law firm here in Phoenix and I'd like to invite any and all patients and clients who have the same thing done to you, to join me in this class action, to challenge and change this company's policy. I also complained about the delay.
For over a monthly I have called and emailed. Walking distance to several fast food restaurants. I returned to the Walmart Vision Center and told the girl there what the other vision center had told me. I did not have to wait long to be seen. Being that I took off work, it was amazing that they were willing to see me on such short notice.Next
I am a disable military veteran on a fixed income. It will not reduced night glare from oncoming car headlight like they said it would. Week later opened a brand new set of contacts straight out of shower. At ConsumerAffairs we love to hear from both consumers and brands; please never hesitate to. I put them on and the frame no longer touched my nose but it raised the bifocal line. I've had them for about 5, 6 months maybe so I'll be wanting to get them replaced or repaired and then I still want the warranty for a full year because I live 50 miles away and this is a horrible inconvenience for me.Next
I had to go see other eye doctor. Once I got them I was unhappy with them not the frames, the lenses. Around 5pm, a staff member said that I came too late because the optometrist wanted to leave at 5pm. Well, it was all a 'get around' excuse. So after 3 months of wear they were useless. The lady said they looked scratched no. While I waited they continued to have side conversations about other employees that were not present.Next
They told me the warranty is for 30 days only. I would not recommend anyone sensible person use Walmart Vision services. Now my vision is so much worse. This time I asked for a refund for the faulty work they did regarding the eye exam. After 10 days the glasses are still not in. I would not ever purchase anything from Walmart again ever! There's a thin plastic film on the lens that is supposed to make it harder to scratch, nope. From there you can filter by type and amenity.Next
I been told I have to get use to them for couple weeks. The appointment went smoothly and the dr was amazing. Got an eye exam for my husband and myself. By the time 3 months had rolled around I was unable see with them. Clearly a terrible experience, terrible customer service from beginning to end. She told me she was unable to do anything about it as there was only a 60 day warranty in the lenses.Next