Ease of use is another crucial aspect of having a great software, especially when computer-illiterate people like much of the older generation in the medical field are using it. The software for the back office does not allow for easy tracking of tasks or the management of productivity. The most notable thing about DeVero has to be their customer support, team. Overall: Compliance and easy function with teaching others in the field. With our ability to make your paper forms electronic, your users can easily adopt DeVero.Next
We were often referred back and forth by finger pointing to each other and no one could help us. This is an excellent result, as only 5% of websites can load faster. It offers great adaptability, ease of use, and can integrate a variety of form for patients. Pros: devero is very customizable. The new updates were a little challenging at first but now, we are finding them so easy to use.Next
If our customers leave a voicemail, our support metrics indicate that 90% are returned within 1 hour. The system is simple and straightforward. There are a couple of tweaks that would be nice to see; like being able to move items from category to category helpful for when you upload to the wrong category! Plus, your agency can quickly launch new home care programs to meet the needs of the communities you serve. Otherwise I cannot think of any other issues I have with the software. If there are certain requirements that have not been met, we do put those in a log which an agency would routinely check as part of standard workflow. Cons: We'd like to see some improvements in the integration with our billing software.Next
Awesome web based software which will go a long way in paperless home health documentation. We enjoy our relationship with DeVero, and would like to continue to work with them, especially as they development more pediatric products. There are some days I will call or email, more than once a day and they are always quick to help and resolve my concern, even when it's a simple issue I could have probably figured out on my own. Not that user friendly in that it requires a lot of steps checks and balances to move forward. It can be pretty frustrating trying to locate information.
Now, we are used to it and are satisfied with the features and functionality. An enterprise ready solution ready to handle all your home care programs with a single patient record. Device agnostic use of any browser and device with internet capability. We will continue to work with you to get your form customizations working properly and running smoothly. DeVero support staff is always friendly and knowledgeable. DeVero has great training videos and printouts and all of our staff who have used it thus far have not had any trouble. Vendor Response by Netsmart on March 18, 2016 Thank you for the 5-star review! Comments: Devero software is a spectacular software in home health paperless documentation.
The chart above shows the difference between the size before and after optimization. Medical Records will help you get free quotes and shop plans with little time and effort. Customer service was never good and no live person ever answered your phone call and you always had to leave a message and wait for a call back. For home care or private duty nursing, familiarity and flexibility drives the DeVero solution, offering tools for everyone in your organization. During the implementation phase, our project manager was available to help us think through form functionality and problem-solve through our unique issues. Cons: The employee-user section could be expanded on. If there was one format that would be great.Next
I enjoy the new print option, along with the outbound e faxing feature. This again cuts my job task time in half by allowing me to look for the specific information I need in one place quickly. The best part about working with DeVero is their Customer Service. With our previous software, we had no way to safely and easily grant access to other agencies to view or add to only their patient charts. Recommendations to other buyers: Be sure to spend time with training to get the most from the software solution! Our organization chose DeVero partially because the clinicians could document more easily, and therefore deploy quickly.Next
Strong connectivity and data sharing help to fill gaps in patient information, reducing the need for manual data entry to enable clinicians to deliver timely and relevant care. Our product team is alerted if there is any dip in performance, regardless of time of day. Overall: We're an agency in Illinois based out of the local health department. The ease-of-use of DeVero is outstanding and they back it up with great customer service. Devero team was more then helpful with every step and Devero team really knew their software and was very knowledgeable. Our service has detected that English is used on the page, and it matches the claimed language.Next
The reporting segment is easy to use and highly adaptable making it easy to gather specific information quickly. Integrate with your favorite 3rd party solutions for even more flexibility. The home page has a meticulous spread of useful tools like administration, libraries, custom reports, dashboard ,patient list and State specific forms. Recommendations to other buyers: Play with it! It sits between Milan and Bergamo, near Monza and not far from the two international airports of Orio al Serio and Linate. They will set up internal reports and customize forms that relate specifically to your agency. It's nice to know that mistakes can be fairly easily fixed.Next